Cancellation

Cancel any time. You do not need to call anyone or give a reason. Every plan cancels the same way, including Personal apps.

How renewal works

Renews monthly until you cancel. Cancel any time from the billing link in your receipt or by email to support@joinerlabs.com.

• Your plan and your monthly add-ons renew every month, on your billing date, until you cancel.
• We charge the card you gave us, in advance, for the month ahead.
• We email you a receipt each time. Every receipt has the billing link.
• Right after you sign up, we email you the terms, your receipt and how to cancel.

Cancel online, any time

1. Open the billing link in any receipt.
2. Choose to cancel your plan or an add-on.
3. Confirm. We email you a confirmation.

It takes 1 or 2 clicks, at any hour. You do not have to call, chat or explain.

Cancel by email

Email support@joinerlabs.com from the email address on your account. Put “Cancel” in the subject. Say what to cancel: your plan, an add-on, or everything.

We honor your request within 1 business day and confirm by email. Your cancellation counts from the day we receive your email. If your email reaches us before your next billing date and you are still charged because of a delay on our side, we refund that charge.

What happens when you cancel

• Your service runs to the end of the month you paid for. We do not give partial-month refunds.
• You are not charged again after that month.
• Your website files, your domain, your accounts and your data stay yours.
• The app license ends at the end of the paid month. The app we built, and its AI agents and automations, stop working then.
• You can request an export of your data. Ask any time while your plan is active and for 30 days after it ends. We send it by email, in a common file format, within 10 business days of your request. If you ask, we also give you a copy of your website files.
• After the 30 days, we delete the data we hold for you, except what the law requires us to keep. Backups are overwritten on their normal schedule.

Cancelling an add-on

You can cancel an add-on and keep your plan. The add-on stops at the end of its paid month.

Meta ads, managed. We stop managing your campaigns at the end of the paid month. Your campaigns run in your own ad account, so tell us if you want them paused before then. Ad spend that has already run is between you and Meta.

If your plan ends and an add-on continues, the “on its own” monthly price applies from your next billing date. We email you before that happens.

Price changes

We give you at least 30 days’ notice by email before a new monthly price applies to you. A price change never applies to a month you have already paid. If you do not want the new price, cancel before the change takes effect and you will not be charged it.

No tricks

• We may offer you something to stay, such as a discount or a pause. If we do, the cancel link or button is always shown right next to it.
• You never have to talk to a person to cancel online.
• We do not hide the cancel link.

If a payment fails

We email you, and you can update your card from the billing link in your receipt. The Terms say what happens if a payment stays unpaid.

Refunds

Cancelling does not refund the current month. The Refunds page says what is refundable.

Help

Email support@joinerlabs.com.