Refunds

These are the refund rules for everything you buy from Toolbelt, LLC d/b/a Joiner Labs. They are the same words you see on the pricing page, in the Terms and at checkout.

The rules

• Websites: your website goes live within 14 days of the day we have your logo, photos and intake answers, or your website setup fee comes back in full.
• Everything else: the setup fee is refundable in full until the build starts. Once the build starts, the setup fee is earned.
• Monthly fees: billed monthly in advance. Cancel any time. Your service runs to the end of the paid month. There are no partial-month refunds.
• Personal apps: we confirm we can build it before you pay.
• Ad spend: paid by you to Meta (or the ad platform you use). Joiner never refunds ad spend.

Websites: live in 14 days or your setup back

The 14 days start on the day we have your logo, photos and intake answers. We email you that date so you know it.

Live means your website is published and visitors can open it at your web address.

If we miss the 14 days, your website setup fee comes back in full. Email us and we send it. You do not need to prove anything.

The monthly website fee is a monthly fee. You can cancel it any time.

Everything else: setup fees

Your setup fee is refundable in full until the build starts. Once the build starts, the setup fee is earned.

We email you on the day the build starts. Until you get that email, ask for your setup fee back and you get all of it.

Monthly fees

We bill monthly fees in advance. You can cancel any time. Your service runs to the end of the month you paid for. We do not refund part of a month.

To cancel, use the billing link in any receipt, or email us. The Cancellation page has the steps.

Personal apps

We confirm we can build your app before you pay. If we cannot build it, you pay nothing.

Ad spend

When we run Meta ads for you, you pay Meta directly. That money goes from your card to Meta. Joiner never receives it, so Joiner cannot refund it.

How to ask for a refund

1. Email support@joinerlabs.com from the email address on your account.
2. Tell us which charge and why.
3. We reply within 1 business day.

If we approve the refund, we send it to the card you paid with. Time to reach your card: usually 5 to 10 business days, set by the card issuer.

No physical goods

We sell no physical goods, so there is nothing to ship back.

Talk to us before disputing a charge

If a charge looks wrong, talk to us before you dispute it with your card issuer. Email support@joinerlabs.com. We reply within 1 business day and fix most billing problems on the spot. A card dispute takes longer for you and for us.

Your card statement shows JOINER LABS.

Promotions

If we run a promotion or a discount, its terms are next to the offer.

Questions

Email support@joinerlabs.com.